Returns Policy

Last Updated November 15, 2019

If you are unhappy with your purchase, please send it back to our distribution center within ten days of the delivery date with a completed return slip. Please specify the order number(s) on the return slip to ensure your credit is accurate. We are happy to issue you a refund in the form of a NuvoBliss E-Gift Card for use on a future purchase on nuvobliss.com.

Helpful Hint: if returning by mail, we suggest using USPS flat rate shipping for convenience (you can find information on flat rate shipping HERE). You are responsible for covering shipping costs to return items, and shipping charges must be prepaid.

Please note that original shipping fees are non-refundable, and return shipping costs are the customer’s responsibility. NuvoBliss does not provide return shipping labels.

Reserved Rights Regarding Returns

NuvoBliss reserves the right to solely define and limit, refuse, and/or reject returns from customers at any time due to:

  • An irregular or excessive returns history or,
  • Potential fraudulent or criminal activity.

NuvoBliss reserves the right to refuse to any customer or entity, due to similar actions as noted above.

Non-NuvoBliss items sent to our distribution center will be discarded upon receipt.

Excessive Returns

Our Customer Protection Team handles situations in which a return history may be indicative of fraudulent activity. In these situations, the Customer Protection Team will reach out to discuss the situation to either resolve the issue or determine if we need to refuse service going forward.

Damaged Items

If you could kindly print and fill out the form and return it along with the damaged item, we will issue you store credit in the form of an E-Gift Card, and you can repurchase the item if desired. We strongly suggest including a tracking number with your package, as we are not liable for packages that get lost in transit.

Once we receive your package, we will email you an E-Gift Card in the amount of your item, plus the cost of the return shipping (up to $10.00 USD provided you include a copy of the receipt itemizing the return shipping cost).

Return by Mail

Please print and fill out our return slip or include your original packing slip with the item(s) being returned. Kindly note that without including your order number on the returns slip or with your returned item(s), there may be a delay in processing your return.

Pack your item(s) securely in the original product packaging, if possible. All items must be returned in original condition (including all paperwork, packaging, and accessories) with tags attached. Items must be unworn, unaltered, and unwashed. We do not accept returns on bodysuits, bodysuit dresses, swimwear, undergarments, or final sale items (those items ending in $.96, $.97, or $.98).

All return shipping charges must be prepaid. We do not accept COD deliveries; they will be rejected. We recommend sending your return via UPS Flat Rate with a tracking number and insurance, as we are not responsible for lost or stolen packages.

Send your package to NuvoBliss. Email Nuvobliss@gmail.com for address for returns.

Store Credit

Store credit via E-Gift Card for your returned item(s) will be processed once they are received at our distribution center. Please allow 5-7 days to process your return once it is received into our distribution center. Your E-gift card covers the original purchase price and tax, if applicable. NuvoBliss does not credit original shipping charges.

Stale Returns

NuvoBliss requires items to be returned within 10 days of the original receipt. Returns received in our distribution center after 30 days are considered stale returns. Stale returns by mail are subject to being rejected and returned to the sender. Alternatively, if the cost returning the item to your attention exceeds the then-current value of the item, NuvoBliss will apply a 50% restocking fee to the item(s) when processed in our distribution center. An E-Gift Card for the remaining balance will be issued following our normal returns process.